General queries
Where do I start? I need help deciding...
We can help! Firstly, decide on what type of labels you are looking for. We have 2 ranges. Think about all the stationery, supplies and clothing you need to label.
1. Classic (black and white) labels are both cost-effective and available in packs of individual labels or value packs, offering a plethora of options to suit your needs. Explore our blog here, where we delve into the best Classic Label packs, detailing the purpose of each label. Each label is designed with a specific function in mind, ensuring that it's not a one-size-fits-all solution.
2. Colour labels, printed on vinyl, offer waterproof and dishwasher-safe durability. Available in value packs and individual label sheets. Our Colour Super pack and Colour Starter packs come with the option of classic iron-on clothing labels or colour stick in clothing labels. Choose from our wide range of cute designer themes or opt for the customise your own option to personalise your labels.
Can I split a pack between two kids?
Regrettably, we're unable to split packs due to our automated system. However, we offer a variety of pack options to select from, and you also have the flexibility to purchase sets of individual labels.
Can I choose a font / picture?
Yes! We now have a range of fonts, and an all new exclusive range of adorable pictures/icons to choose from. As well as a fantastic range of colour options if you are looking for something a bit more fun.
How do I choose iron on or Sew in labels?
It is one label. These are iron on labels which can also be sewn-in around the edges for extra re-enforcement when used for rough hostel washes. Take a look at the application instructions here.
Can I have an "optional field" on my micro labels?
These are very small so just the name and surname is printed on these.
Are the iron on/Sew in labels good quality?
Yes, they are very good quality as they are imported from the UK. The most important thing to do is to read the instructions very carefully before attempting to apply them – there are full written instructions and picture instructions for all the labels in the pack. The labels are suitable for home washes up to 40 degrees though so if the labels are for boarders or care homes which use very hot washes they may need to be sewn in as well (just 2-3 stitches on each short side should do it).
Wall Decals
What are the wall decals made of? Our decals are printed with Eco-friendly ink of the highest standard and cut from top quality matt vinyl. There are NO unsightly transparent borders. 100% safe to use in kids' rooms.
Will the decal stick to my surface?
Your surface must be smooth, clean, dry and dust free. Our wall decals will stick to any smooth clean, hard, non-porous surface such as walls, doors, and windows. Decals will not stick to some surfaces such as fresh paint and heavy textured walls. Make sure your paint is left to dry for at least 4 weeks before applying the vinyl decal. Our decals will stick to porcelain, mirror, glass, tiles, ceramic and plastic.
Can I reuse the wall decal?
No, decals are not reusable after they have been removed. They stretch when you pull them off the wall and will never regain their shape. Do NOT pull them off the wall- use a hairdryer to soften the adhesive first then peel off.
How long will the wall decals last?
For as long as you want them to. If you take care of your wall decal they can stay on your surface forever.
Do I have to apply all my letters individually? No, you most definitely do not have to, your decal will come with transfer tape on top of it and your wording will be lined up and spaced out already.
Why won’t my decal stick to my wall even though I have followed all the instructions?
Vinyl decals won't stick to newly painted walls or roughly textured walls. Vinyl is heat sensitive. Your ideal temperature to apply decals is 23 degrees Celsius. Your walls expand and contract with the weather so if they are not applied in the ideal temperature you may have to keep pushing them down for a few weeks until they settle. Alternatively, heat the vinyl with a hairdryer whilst rubbing your hand over the application tape and pressing your vinyl down. If your application tape has already been peeled off, heat the vinyl and press it down with a towel. DO NOT RUB THE VINYL ONCE THE TAPE HAS BEEN REMOVED.
Delivery Queries
How long does printing take?
Printing generally takes 3-5 working days however during busy periods such as November, December and January, printing lead time may be between 5-8 working days after payment reflects in our account.
What delivery options are there?
R75 All major city centres
1-3 working days after dispatch.
R99 All outlying areas
2-3 working days after dispatch.
Kindly note our shipping services are managed by a third party courier company. We cannot schedule a delivery for a specific day. They will deliver during working hours from Monday- Friday. Please ensure there is someone available to receive your delivery at the shipping address and the contact number provided can be reached during office hours.
*** Regrettably we do not offer delivery with the SA Post Office anymore, this is due to slow service during lock-down.
Pargo Click and Collect
Simplify the delivery of your order with Pargo Click & Collect. Instead of waiting for the courier, Click & Collect lets you fetch your labels at the Pargo Pickup Point of your choice when you’re ready.
1-3 working days to main city centres* after dispatch. *Outlying areas may take an additional 2-5 working days to reach your collection point.
Kindly note:
Our shipping services are managed by a third party courier company. We cannot schedule a delivery for a specific day. They will deliver during working hours from Monday- Friday. Please ensure there is someone available to receive your delivery at the shipping address and the contact number provided can be reached during office hours.
How can I select Standard mail or Registered Mail for delivery?
Due to many complaints regarding postal deliveries due to inefficiencies at the post office we have unfortunately had to remove these as delivery options.
*** Regrettably we do not offer delivery with the SA Post Office anymore.
Which is the best delivery option?
We have two different deliver options available (Home delivery with our trusted door-to-door courier and Pargo click & collect - lets you fetch your labels at the Pargo Pickup Point of your choice when you’re ready.) they are both very fast and reliable options.
Can I collect my order?
As an online-based business, we do not have physical premises for order collection.
What delivery option do I choose if I am not from South Africa?
We unfortunately no longer accept international orders. If you would like to place an order, please do so with our UK counterpart www.labels4school.co.uk
Must I pay for courier twice if I make two different orders?
If you would like to add to an existing order please send us an email. We will be happy to hold your order while you place a new order for the additional packs/products you need to add. Additionally, we'll provide you with a personalised discount code to offset any extra delivery charges.
Ordering queries
How do I place an order?
Easy! Just simply select the pack/products that you would like to purchase and fill in the details that you would like printed on the labels, customise it with an icon and font; then press “Add to Cart”. You can then continue shopping or carry on to “Checkout”.
How does the ordering process work?
Once you have placed your order online you will automatically receive an order confirmation email.
Once we have printed and dispatched your order you will receive an email with your tracking number. Your labels will then be on their way to you!
How can I check the status of my order?
The best way to do this is to send us an email to info@labels4school.co.za with your order reference number, call us on 082 928 9206 or WhatsApp us on 061 451 5609.
Payment queries
What payment methods are there?
We accept on-line credit card/debit card payments only. We do not operate on a COD basis as we use independent couriers.
Read our blog on which classic pack is best suited to your child going back to school this year!
Getting back2school ready can be tough. It's not easy choosing the perfect label pack for your child’s school gear and stationery, so we have made a pretty snazzy breakdown to help you decide on the right pack for your child's school needs.
Parents can count on us
Labels4School has been supplying South African families with school labels for over 10 years. We are a trusted online company that ships personalised products nationwide. Our L4S team are like family and understand anything you buy for your kids should be the best! Product quality and customer service are the most important pillars of our business and we will always go the extra mile to ensure our customers are satisfied. With high-tech printers, reliable delivery, talented graphic designers, experienced print technicians and quality materials that are made to last, we rarely let our customers down.
Our products range from bag tags, book labels and iron-on labels through to bin labels, shoe labels, micro labels and skinny pen & pencil labels . We have pretty much any label you can think of! And depending on your budget or personal preference, you can choose to have your personalised labels printed only in black or printed in bright and beautiful colours.
Whether you just want to buy a few labels to organise your home, a pack of different types of labels to kit out your kids for back to school or a pack of labels to use for party favours or gifts, our custom label printing products have all your needs covered.
Sleep…What’s That?
As a parent, we’re sure sleep has become a vague and distant memory to you as you burn the metaphorical candle at both ends. You’ll be glad to know that you’re not alone. We never sleep on the job and we never stop printing during peak seasons. This means we’re always ready to take your orders and ensure you get them when you need them. We also have our finger on the pulse and never sleep on trending designs, ensuring your kids have the hippest labels in town.
Printing, Production and Delivery
DISPATCH TIMES:
Printing & production generally takes 3-5 working days however during busy periods such as November, December and January, printing lead time may be between 5-8 working days after payment reflects in our account.
DELIVERY TIMES:
After production your personalised order is packaged and collected by your specified courier company. On Average, 1-3 working days to main city centres* after dispatch. *Outlying areas may take an additional 2-5 working days
